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We're here when the dashboard isn't.

Questions, bugs, Pro access, or billing help. Most answers are below. If not, email us directly — we read every message.

When emailing, please include

  • Your device model and iOS/Android version
  • Your app version from Settings
  • What you were doing when the issue happened
  • A screenshot if possible

FAQ

Common questions

Does Car Aide AI actually work offline?

Yes. The AI model (~770 MB) downloads once when you first enable AI Chat, then runs entirely on your device. Warning lights, DTC codes, and guided triage work offline from the moment you install.

The AI model download is stuck or failing.

Make sure you have a stable Wi-Fi connection and at least 1.5 GB of free storage. If it still fails, go to Settings → AI → Disable AI, then tap “Initialize AI” again. If the problem persists, email us with your device model and OS version.

Is the app free? What does Pro include?

Car Aide AI is free to start with warning light ID, DTC lookup, guided triage, diagnosis history, and a limited AI chat allowance. Pro is a one-time $4.99 lifetime upgrade that unlocks unlimited AI chat messages, voice input and output, removes ads, and creates clean shares without a watermark. No subscription.

Why is the free AI chat limited?

The AI runs entirely on your device, but it is still resource-intensive. The free limit keeps the app responsive and battery-friendly. Pro removes the free chat limit with a one-time lifetime upgrade.

Voice input isn't working or gets cut off.

Voice input is included with Pro and uses your device's built-in speech recognition. Make sure the app has microphone and speech recognition permissions, then hold the mic button for the full duration of your sentence.

Is the AI's diagnosis reliable enough to trust?

Car Aide AI is a reference tool, not a replacement for a qualified mechanic. Use it to narrow down likely causes and understand what's happening, but always consult a licensed technician for repairs — especially for anything safety-related. See our Terms of Service for details.

Does Car Aide AI collect my data?

No. We don't require an account. Chat history, diagnosis history, and settings are stored only on your device. The AI processes your questions on-device — nothing is sent to our servers. Read our full Privacy Policy.

How do I clear my chat or diagnosis history?

In the AI Chat screen, tap the reset icon in the header to clear messages. To clear everything, uninstall the app — this removes all locally stored data.

I found a bug. How do I report it?

Email support@caraideai.com with your device model, OS version, app version, and steps to reproduce. Screenshots help.